What is Coral Coast's ethical manufacturing & 5-Star premium quality?  

Coral Coast Hand On Heart & 5-Star:

Coral Coast’s ‘Five- Star’ albums are manufactured in Sri Lanka, in a community that has grown up around the factory that was established there in 1999. Many of the workers have been with the company since the business was first founded and their children attend the community school that receives funding from Coral Coast. Albums that are produced in this factory use ethical manufacturing, are crafted using the finest European materials and are branded with our 5-Star sticker and Hand on Heart ethical manufacturing label.

We pride ourselves on our high quality products that are unsurpassed by any Australian retail store brands and products. You know when you are buying Coral Coast products you are purchasing from an Australian owned and operated business that puts customers, quality and ethical manufacturing first. 

 

Shipping, Ordering and Returns

How much does shipping cost?

- We have a flat rate shipping fee of $11.00 Australia wide.

- For all international shipping please contact our Head Office on 07 5474 3500 or customercare@coralcoast.com for a shipping quote.

Do you ship internationally?

Yes, we ship our products all over the world! Please contact our Head Office on 07 5474 3500 or customercare@coralcoast.com for our international shipping rates. Shipping rates will vary depending on your location and the weight of the item being sent.

How long will my order take to arrive?

  • Please allow up to 5 working days from the day of dispatch for your order to arrive Australia wide (WA and Tasmania 7-10 working days).
  • We guarantee dispatch every Monday and Wednesday.
  • Express delivery is available at an extra charge
  • Please allow 2-4 weeks for your international order to arrive.

Can I track my order?

We currently do not provide tracking numbers with customer orders. However, if you want to know where your order is at in the shipping process please contact our Head Office on 07 5474 3500 or customercare@coralcoast.com and we can locate it for you.

What is your return policy?

Claims for credit or return of goods must be received within 5 days of receipt of goods at Head Office on 07 5474 3500 or customercare@coralcoast.com.

What payment methods are available?

Payments can be made with VISA, Master Card, bank cheque or internet transfer. Select you preference during the checkout stage of you purchase.

Products

 

What is a page/sheet?

When a product description says “50 pages” we are referring to 25 sheets. Think of it like a book; 50 pages is equal to 25 sheets of paper.

What does acid- and lignin-free mean?

This means that the paper has been intensively treated to remove any acids and chemical components that can degrade your photographs over time and cause them to change colour.

What is a drymount album?

  Our drymount photo albums have high-quality 210gsm thickness pages, with glassene interleaves (rice paper type material) between each page, so that your photographs enfacing pages do not stick together. Multiple photographs or one large photograph the size of the page can be adhered to each page with photo corners, tabs or photo-safe glue. All Coral Coast drymount albums are of archival quality and are acid- and lignin-free. 

What is a scrapbook album?

 Our scrapbook albums have clear polycarbonate top-loading sleeves with white page inserts. Scrapbooks are used to creatively and colorfully display photographs. Refill pages are available for Coral Coast scrapbooks so you can keep adding to your memories. All Coral Coast scrapbooks are of archival quality and are acid- and lignin-free.

What is a self-framing album?

These albums have board-weight black pages with a self-adhesive matt, ideal for displaying photographs in a professional manner. Like all Coral Coast albums, these are of archival quality and are acid- and lignin-free.

What is a photo slip-in album?

 These albums have an easy-to-use format that incorporates slip-in polycarbonate sleeves suitable for your traditional 4x6” photographs. Coral Coast also caters for 5x7” photographs with our Buckram 5x7” photo slip-in albums. Our photo slip-in range incorporates 32-, 14, 200- and 300-photo albums. All Coral Coast slip-in albums utilise paper of archival quality with acid-free sleeves to further protect your photos.

Can I only buy Coral Coast products online?

Many of our products are available in selected retail stores. However, the full Coral Coast range is only available on our website. Alternatively, you can purchase Coral Coast products at our Head Office, located on the Sunshine Coast in Queensland. Come say hello, look through our clearance items and 5-Star range and meet the Coral Coast team at 6/8 Selkirk Drive in Noosaville, QLD 4556.

What is your free enlargement offer?

We offer free enlargements with selected Coral Coast frames. If you order a frame, we can send it to you with your personal photograph already inside! Just upload your image in the checkout stage.

Privacy/Security

What happens to my image once I’ve uploaded it?

Your privacy is important to us, that’s why once we know you have received your frame order with FREE enlargement image, we will delete your personal photograph from our system. If you want to reorder the same image in the future just upload your image again during the checkout stage. All images are given a security code during the upload stage, so it is impossible for any third parties to see your personal image.

What is your privacy policy?

Please follow this link to our privacy policy http://www.coralcoast.com.au/Privacy-216.aspx

Is your website secure?

Yes! We have a SSL certificate. This gives you the peace of mind that your bank and credit card details are safe and secure.

Feedback

I have product suggestions/feedback for CoralCoast, how do I let you know?

We always appreciate your recommendations and feedback, we can use it to improve our products and services. Please provide feedback on our Facebook page www.facebook.com/coralcoast.ausor by e-mailing customercare@coralcoast.com.au.